FAQ

Frequently Asked Questions

1. What materials are your jewellery pieces made from?

Our jewellery is crafted from high-quality materials including sterling silver, gold-plated brass, and stainless steel. Each product listing includes specific material details.

2. How do I care for my jewellery?

To keep your pieces looking their best, avoid contact with water, perfume, and harsh chemicals. Store in a cool, dry place and clean gently with a soft cloth.

3. How long does shipping take?

Standard shipping typically takes 5–10 business days. Express options may be available at checkout depending on your location.

4. Do you ship internationally?

Yes, we ship to many countries worldwide. Shipping times and costs vary by destination and will be calculated at checkout.

5. Can I return or exchange my order?

We accept returns within 14 days of delivery on eligible items. Please visit our Return & Refund Policy page for full details.

6. How do I track my order?

Once your order ships, you will receive a confirmation email with a tracking number. You can also visit our Track Your Order page for updates.

7. What payment methods do you accept?

We accept all major credit cards, debit cards, and Shop Pay for a fast and secure checkout experience.

8. How can I contact you?

You can reach us through our Contact page and we'll get back to you within 1–2 business days.